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Newton

Status

Investigating - We are currently experiencing an intermittent issue affecting a small percentage of FTM trades. We are currently working with our liquidity provider to resolve this, and please reach out to support if you experience a problem.
Mar 01, 2023 - 14:41 EST
Identified - Trading of ETC, ALICE, RNDR, SRM, and MASK is temporarily disabled, with support expected to return in the coming weeks. Trading of DASH, ZEC, QCAD, HOT, and WBTC has been disabled indefinitely.

Limit Orders are available for the following assets at this time: BTC, ETH, SOL, DOGE, ADA, SHIB, MATIC, LTC, DOT, BCH and USDC. Market orders remain available for assets not listed above.

On the Newton USA platform, trading has been disabled until further notice for the following assets: AAVE, ALGO, AVAX, BAT, DAI, ETHW, FTM, LINK, SHIB, USDT, XLM, and XTZ.

Feb 07, 2023 - 12:01 EST

About This Site

Want to know about the status of the Newton platform? View our system status chart below.
If a component of our platform is encountering an issue, rest assured our team is working to get it resolved as quickly as possible.

General Operational
90 days ago
99.98 % uptime
Today
Web App Operational
90 days ago
99.98 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.98 % uptime
Today
2FA - Account Access ? Operational
90 days ago
99.96 % uptime
Today
Trading Partial Outage
90 days ago
97.62 % uptime
Today
Trading Engine ? Partial Outage
90 days ago
95.25 % uptime
Today
Limit Orders Degraded Performance
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
e-Transfer Deposits Operational
90 days ago
100.0 % uptime
Today
Wire Transfers Operational
90 days ago
100.0 % uptime
Today
Crypto Funding Operational
0x - ZRX Operational
1inch - 1INCH Operational
Aave - AAVE Operational
Algorand - ALGO Operational
Ankr - ANKR Operational
ApeCoin - APE Operational
Avalanche - AVAX Operational
Axie Infinity - AXS Operational
Balancer - BAL Operational
Bancor - BNT Operational
Band Protocol - BAND Operational
Basic Attention Token - BAT Operational
Bitcoin - BTC Operational
Bitcoin Cash - BCH Operational
Cardano - ADA Operational
Cartesi - CTSI Operational
Celo - CELO Operational
Chainlink - LINK Operational
Chiliz - CHZ Operational
Chromia - CHR Operational
Compound - COMP Operational
Cosmos Network - ATOM Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
Dash - DASH Operational
Decentraland - MANA Operational
Dogecoin - DOGE Operational
dYdX - DYDX Operational
EOS Operational
Enjin Coin - ENJ Operational
Ethereum - ETH Operational
Ethereum Classic - ETC Operational
Ethereum Name Service - ENS Operational
Fantom - FTM Operational
Gala - GALA Operational
The Graph - GRT Operational
Hedera Hashgraph - HBAR Operational
Holo - HOT Operational
Kyber Network Crystal - KNC Operational
Litecoin - LTC Operational
Loopring - LRC Operational
Maker - MKR Operational
Mask Network - MASK Operational
MyNeighborAlice - ALICE Operational
Near - NEAR Operational
OMG Network - OMG Operational
Optimism - OP Operational
PAX Gold - PAXG Operational
Polkadot - DOT Operational
Polygon - MATIC Operational
QCAD Operational
Quant - QNT Operational
Ren - REN Operational
Render Network - RNDR Operational
The Sandbox - SAND Operational
Serum - SRM Operational
Shiba Inu - SHIB Operational
Skale - SKL Operational
Solana - SOL Operational
Stellar - XLM Operational
Storj - STORJ Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
Tezos - XTZ Operational
UMA - UMA Operational
Uniswap - UNI Operational
USD Coin - USDC Operational
Wrapped Bitcoin - WBTC Operational
Yearn Finance - YFI Operational
Zcash - ZEC Operational
All Crypto Deposits Operational
Withdrawals Operational
90 days ago
99.74 % uptime
Today
e-Transfer Withdrawals Operational
90 days ago
99.49 % uptime
Today
EFT Withdrawals Operational
90 days ago
100.0 % uptime
Today
Crypto Withdrawals Operational
All Crypto Withdrawals Operational
0x - ZRX Operational
1inch - 1INCH Operational
Aave - AAVE Operational
Algorand - ALGO Operational
Ankr - ANKR Operational
ApeCoin - APE Operational
Avalanche - AVAX Operational
Axie Infinity - AXS Operational
Balancer - BAL Operational
Band Protocol - BAND Operational
Basic Attention Token - BAT Operational
Bitcoin - BTC Operational
Bitcoin Cash - BCH Operational
Cardano - ADA Operational
Cartesi - CTSI Operational
Celo - CELO Operational
Chainlink - LINK Operational
Chiliz - CHZ Operational
Chromia - CHR Operational
Compound - COMP Operational
Cosmos - ATOM Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
Dash - DASH Operational
Decentraland - MANA Operational
Dogecoin - DOGE Operational
dYdX - DYDX Operational
Eos - EOS Operational
Ethereum - ETH Operational
Ethereum Classic - ETC Operational
Ethereum Name Service - ENS Operational
Enjin Coin - ENJ Operational
Fantom - FTM Operational
Gala - GALA Operational
The Graph - GRT Operational
Hedera Hashgraph - HBAR Operational
Holo - HOT Operational
Kyber Network Crystal - KNC Operational
Litecoin - LTC Operational
LUNC Operational
Loopring - LRC Operational
Maker - MKR Operational
Mask Network - MASK Operational
MyNeighborAlice - ALICE Operational
Near - NEAR Operational
OMG Network - OMG Operational
Optimism - OP Operational
PAX Gold - PAXG Operational
Polkadot - DOT Operational
Polygon - MATIC Operational
QCAD Operational
Quant - QNT Operational
Ren - REN Operational
Render Network - RNDR Operational
The Sandbox - SAND Operational
Serum - SRM Operational
Shiba Inu - SHIB Operational
Skale - SKL Operational
Solana - SOL Operational
Stellar - XLM Operational
Storj - STORJ Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
TerraUSD - UST Operational
Tezos - XTZ Operational
UMA - UMA Operational
Uniswap - UNI Operational
USD Coin - USDC Operational
Yearn Finance - YFI Operational
Wrapped Bitcoin - WBTC Operational
Zcash - ZEC Operational
Verifications Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 14:46 EDT
Update - We are continuing to investigate this issue.
Mar 23, 14:45 EDT
Investigating - Test status please ignore.
Mar 23, 14:44 EDT
Resolved - This incident has been resolved.
Mar 23, 11:23 EDT
Investigating - e-Transfer withdrawals have temporarily been disabled while we investigate an issue with our payment processor.
Mar 23, 10:13 EDT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 13:34 EDT
Investigating - Users may experience delays when withdrawing HBAR to an external wallet while our wallet provider troubleshoots an issue.
Mar 16, 11:42 EDT
Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 21:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 13:28 EDT
Identified - Users may experience delays when withdrawing ATOM to an external wallet while our wallet provider investigates an issue. ATOM withdrawals are blocked for now.
Mar 15, 11:32 EDT
Mar 14, 2023
Resolved - This incident has been resolved.
Mar 14, 14:57 EDT
Investigating - Users may experience delays when withdrawing Litecoin to an external wallet while our wallet provider investigates an issue.
Mar 14, 10:26 EDT
Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 12:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 12:25 EDT
Investigating - Users may experience delays or errors when trying to login to the Newton platform due to an ongoing issue with our authentication provider. All user funds are safe, and we look to have functionality restored as soon as possible.
Mar 13, 11:39 EDT
Resolved - This incident has been resolved.
Mar 13, 10:21 EDT
Monitoring - USDC deposits and trading have been re-enabled.
Mar 13, 10:02 EDT
Investigating - USDC trading and deposits have been temporarily suspended until further notice due to unforeseen circumstances. We apologize for any inconvenience this may cause and will keep you updated as we receive more information. Thank you for your patience and understanding during this time.

USDC withdrawals remain open, and we will continue to evaluate the situation and aim to resume USDC trading and deposits as soon as possible.

Mar 10, 23:30 EST
Mar 12, 2023

No incidents reported.

Mar 11, 2023
Resolved - This incident has been resolved.
Mar 11, 02:53 EST
Investigating - HBAR withdrawals have been temporarily disabled due to the network proxies being turned off on Hedera's mainnet. For the latest updates on this incident, please refer to https://status.hedera.com/incidents/j27rmgv4plcl.
Mar 9, 16:58 EST