Investigating - Funding support is currently unavailable for LUNA.

Trading (buying and selling) and withdrawals are enabled.

May 15, 14:26 EDT
Identified - Trading (buying and selling) and funding is currently unavailable for UST.
May 15, 14:23 EDT
Monitoring - Our team is also continuing to reprocess and reverse all remaining affected crypto deposits and withdrawals.
May 13, 15:19 EDT
Update - We are currently investigating BTC deposit and withdrawal processing delays.

Our team is also continuing to reprocess and reverse all remaining affected crypto deposits and withdrawals.

May 11, 14:49 EDT
Update - We are continuing to monitor the status of deposits and withdrawals.
May 10, 18:50 EDT
Investigating - Crypto withdrawals sent last night may need to be reversed by our team. We are working to reverse all affected transfers that did not broadcast properly onto the blockchain ASAP.

Some UST and LUNA deposits and withdrawals may also continue to be delayed due to ongoing intermittent issues with the Terra network. Our team is investigating possible fixes on our end.

May 10, 17:58 EDT

About This Site

Want to know about the status of the Newton platform? View our system status chart below.
If a component of our platform is encountering an issue, rest assured our team is working to get it resolved as quickly as possible.

General Operational
90 days ago
99.97 % uptime
Today
Web App Operational
90 days ago
99.96 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.96 % uptime
Today
2FA - Account Access ? Operational
90 days ago
100.0 % uptime
Today
Trading Operational
90 days ago
99.82 % uptime
Today
Trading Engine ? Operational
90 days ago
99.82 % uptime
Today
Limit Orders Operational
90 days ago
99.82 % uptime
Today
Funding Operational
90 days ago
99.98 % uptime
Today
e-Transfer Deposits Operational
90 days ago
99.96 % uptime
Today
Wire Transfers Operational
90 days ago
100.0 % uptime
Today
Crypto Funding Major Outage
Bitcoin - BTC Operational
Ethereum - ETH Operational
Litecoin - LTC Operational
Tether - USDT Operational
USD Coin - USDC Operational
Ripple - XRP Operational
Stellar - XLM Operational
Bitcoin Cash - BCH Operational
QCAD Operational
Dogecoin - DOGE Operational
Aave - AAVE Operational
Chainlink - LINK Operational
Compound - COMP Operational
Polygon - MATIC Operational
Uniswap - UNI Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
Polkadot - DOT Operational
Cardano - ADA Operational
Yearn Finance - YFI Operational
PAX Gold - PAXG Operational
Axie Infinity - AXS Operational
Enjin Coin - ENJ Operational
Basic Attention Token - BAT Operational
Maker - MKR Operational
0x - ZRX Operational
Balancer - BAL Operational
Decentraland - MANA Operational
1inch - 1INCH Operational
Fantom - FTM Operational
Terra LUNA - LUNA Major Outage
Terra USD - UST Major Outage
Withdrawals Operational
90 days ago
99.97 % uptime
Today
e-Transfer Withdrawals Operational
90 days ago
99.95 % uptime
Today
EFT Withdrawals Operational
90 days ago
100.0 % uptime
Today
Crypto Withdrawals Operational
Bitcoin - BTC Operational
Ethereum - ETH Operational
Litecoin - LTC Operational
Tether - USDT Operational
USD Coin - USDC Operational
Ripple - XRP Operational
Stellar - XLM Operational
Bitcoin Cash - BCH Operational
QCAD Operational
Dogecoin - DOGE Operational
TerraUSD - UST Operational
Aave - AAVE Operational
Chainlink - LINK Operational
Compound - COMP Operational
Polygon - MATIC Operational
Uniswap - UNI Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
Cardano - ADA Operational
Polkadot - DOT Operational
Yearn Finance - YFI Operational
PAX Gold - PAXG Operational
Axie Infinity - AXS Operational
Enjin Coin - ENJ Operational
Basic Attention Token - BAT Operational
Maker - MKR Operational
Terra LUNA - LUNA Operational
Solana - SOL Operational
Verifications Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Resolved - This incident has been resolved.
May 17, 14:49 EDT
Update - We are continuing to work on a fix for this issue.
May 17, 10:43 EDT
Identified - A small percent of Newton customers may continue to have longer-than-normal delays in receiving their e-Transfer due to a system update that was implemented by Interac without warning or notice. Interac has confirmed that a bug on their end as part of this system update may continue to affect our ability to credit affected customer accounts, and we are waiting for additional updates necessary for resolution.
May 13, 16:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results. A small percent of e-Transfer deposits and withdrawals may continue to be delayed at this time.
May 12, 10:00 EDT
Identified - Our team is working on a fix to improve e-Transfer delays with our payment processor.

We been notified that Interac is currently experiencing issues with email notifications.

May 11, 14:27 EDT
Investigating - Our team is investigating longer-than-normal processing delays with our payment processor.
May 11, 13:36 EDT
May 16, 2022

No incidents reported.

May 15, 2022
Resolved - This incident has been resolved.
May 15, 14:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 16:15 EDT
Identified - UST withdrawals have been temporarily disabled while we investigate an issue.
May 14, 14:05 EDT
Resolved - This incident has been resolved.
May 15, 14:22 EDT
Update - *Trading has been reenabled for LUNA
May 14, 22:23 EDT
Update - *LUNA withdrawals have been reenabled
May 13, 22:03 EDT
Update - *UST withdrawals have been reenabled.
May 13, 10:49 EDT
Update - Trading (buying and selling) and funding has been disabled for LUNA and UST.
May 12, 22:08 EDT
Update - Buying has been disabled for LUNA and UST
May 12, 12:45 EDT
Investigating - LUNA and UST withdrawals have been disabled.
May 12, 12:23 EDT
May 14, 2022
Resolved - This incident has been resolved.
May 14, 10:13 EDT
Update - Solana withdrawals have been temporarily paused due to degraded network performance.
May 13, 11:40 EDT
Investigating - The Solana network is currently experiencing degraded performance. Solana transfers may be delayed.

https://status.solana.com/

May 13, 11:38 EDT
May 13, 2022
Resolved - This incident has been resolved.
May 13, 15:20 EDT
Identified - LUNA and UST deposits and withdrawals may have processing delays due to instability with the Terra network.
https://status.fireblocks.com/

May 11, 09:19 EDT
Resolved - This incident has been resolved.
May 13, 00:42 EDT
Update - We are continuing to monitor the status of BTC withdrawals
May 12, 10:00 EDT
Investigating - Some BTC withdrawals are currently failing to broadcast properly onto the blockchain. Affected withdrawals will be reversed by our team.
May 11, 18:16 EDT
May 12, 2022
Resolved - This incident has been resolved.
May 12, 21:40 EDT
Investigating - e-Transfer withdrawals have been temporarily paused while we investigate an issue.
May 12, 21:21 EDT
Resolved - This incident has been resolved.
May 12, 18:02 EDT
Update - We are continuing to investigate this issue.
May 12, 14:32 EDT
Investigating - USDC withdrawals on Solana have been temporarily disabled. https://status.solana.com/
May 12, 14:31 EDT
Resolved - This incident has been resolved.
May 12, 11:12 EDT
Identified - Some USDC withdrawals on Solana may not complete successfully. Affected transfers will be automatically reversed.
May 10, 13:48 EDT
May 11, 2022
Resolved - This incident has been resolved.
May 11, 22:48 EDT
Investigating - FTM and BCH withdrawals have been temporarily disabled while we rebalance out hot wallets.
May 11, 22:28 EDT
Resolved - This incident has been resolved.
May 11, 15:59 EDT
Update - We are continuing to investigate this issue.
May 11, 15:50 EDT
Investigating - e-Transfer deposits have been temporarily suspended while we investigate an issue with transfers being blocked by Interac.
May 11, 15:49 EDT
May 10, 2022
Resolved - This incident has been resolved.
May 10, 13:47 EDT
Update - Withdrawals have been reenabled. We are continuing to monitor for further issues.
May 10, 13:35 EDT
Update - We are continuing to monitor for any further issues.
May 10, 13:30 EDT
Monitoring - A fix has been implemented, and we are doing some final testing in preparation to reenable withdrawals.
May 10, 12:09 EDT
Update - We are continuing to work on a fix for this issue.
May 10, 10:49 EDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 10:05 EDT
Investigating - Crypto withdrawals have been temporarily disabled while we work to unblock pending transfers. A fix is in the works.
May 9, 23:35 EDT
May 9, 2022
Resolved - This incident has been resolved.
May 9, 19:45 EDT
Update - LUNA and UST withdrawals have been temporarily disabled due to intermittent issues with the Terra network.
May 9, 17:58 EDT
Investigating - We are currently investigating an issue reported by our wallet partner.
May 9, 16:08 EDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
Resolved - This incident has been resolved.
May 5, 14:32 EDT
Investigating - e-Transfer deposits and withdrawals may be delayed due to confirmation email delivery delays through Interac.
May 5, 13:45 EDT
May 4, 2022
Resolved - This incident has been resolved.
May 4, 20:38 EDT
Identified - Our wallet partner is currently investigating increased error rates for BTC withdrawals. Some BTC withdrawals may fail at this time. Failed withdrawals will be automatically reversed.
May 4, 17:25 EDT