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Newton

Status

Update - Trading has been temporarily disabled for the following assets: DASH, ETC, ZEC, ALICE, QCAD, RNDR, MASK, HOT, SRM, and WBTC.

On the Newton USA platform, trading has been temporarily disabled for the following assets: AAVE, ALGO, AVAX, BAT, DAI, ETHW, FTM, LINK, SHIB, USDT, XLM, and XTZ.

Nov 14, 2022 - 23:49 EST
Update - Limit order functionality has been re-enabled for BTC, ETH, SOL, DOGE, ADA, SHIB, MATIC, LTC, DOT, BCH and USDC. Market orders remain fully functional for most assets.
Nov 14, 2022 - 17:28 EST
Update - We are continuing to investigate this issue.
Nov 11, 2022 - 11:27 EST
Investigating - Limit order functionality has been temporarily suspended. Users that have an open limit order will have that order automatically cancelled. Market orders remain fully functional for most assets.
Nov 10, 2022 - 23:25 EST

About This Site

Want to know about the status of the Newton platform? View our system status chart below.
If a component of our platform is encountering an issue, rest assured our team is working to get it resolved as quickly as possible.

General Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
2FA - Account Access ? Operational
90 days ago
100.0 % uptime
Today
Trading Degraded Performance
90 days ago
98.11 % uptime
Today
Trading Engine ? Degraded Performance
90 days ago
100.0 % uptime
Today
Limit Orders Degraded Performance
90 days ago
96.22 % uptime
Today
Funding Operational
90 days ago
99.99 % uptime
Today
e-Transfer Deposits Operational
90 days ago
99.98 % uptime
Today
Wire Transfers Operational
90 days ago
100.0 % uptime
Today
Crypto Funding Operational
0x - ZRX Operational
1inch - 1INCH Operational
Aave - AAVE Operational
Algorand - ALGO Operational
Ankr - ANKR Operational
ApeCoin - APE Operational
Avalanche - AVAX Operational
Axie Infinity - AXS Operational
Balancer - BAL Operational
Bancor - BNT Operational
Band Protocol - BAND Operational
Basic Attention Token - BAT Operational
Bitcoin - BTC Operational
Bitcoin Cash - BCH Operational
Cardano - ADA Operational
Cartesi - CTSI Operational
Celo - CELO Operational
Chainlink - LINK Operational
Chiliz - CHZ Operational
Chromia - CHR Operational
Compound - COMP Operational
Cosmos Network - ATOM Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
Dash - DASH Operational
Decentraland - MANA Operational
Dogecoin - DOGE Operational
dYdX - DYDX Operational
EOS Operational
Enjin Coin - ENJ Operational
Ethereum - ETH Operational
Ethereum Classic - ETC Operational
Ethereum Name Service - ENS Operational
Fantom - FTM Operational
Gala - GALA Operational
The Graph - GRT Operational
Hedera Hashgraph - HBAR Operational
Holo - HOT Operational
Kyber Network Crystal - KNC Operational
Litecoin - LTC Operational
Loopring - LRC Operational
Maker - MKR Operational
Mask Network - MASK Operational
MyNeighborAlice - ALICE Operational
Near - NEAR Operational
OMG Network - OMG Operational
Optimism - OP Operational
PAX Gold - PAXG Operational
Polkadot - DOT Operational
Polygon - MATIC Operational
QCAD Operational
Quant - QNT Operational
Ren - REN Operational
Render Network - RNDR Operational
The Sandbox - SAND Operational
Serum - SRM Operational
Shiba Inu - SHIB Operational
Skale - SKL Operational
Solana - SOL Operational
Stellar - XLM Operational
Storj - STORJ Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
Tezos - XTZ Operational
UMA - UMA Operational
Uniswap - UNI Operational
USD Coin - USDC Operational
Wrapped Bitcoin - WBTC Operational
Yearn Finance - YFI Operational
Zcash - ZEC Operational
Withdrawals Operational
90 days ago
96.13 % uptime
Today
e-Transfer Withdrawals Operational
90 days ago
97.63 % uptime
Today
EFT Withdrawals Operational
90 days ago
94.63 % uptime
Today
Crypto Withdrawals Operational
All Crypto Withdrawals Operational
0x - ZRX Operational
1inch - 1INCH Operational
Aave - AAVE Operational
Algorand - ALGO Operational
Ankr - ANKR Operational
ApeCoin - APE Operational
Avalanche - AVAX Operational
Axie Infinity - AXS Operational
Balancer - BAL Operational
Band Protocol - BAND Operational
Basic Attention Token - BAT Operational
Bitcoin - BTC Operational
Bitcoin Cash - BCH Operational
Cardano - ADA Operational
Cartesi - CTSI Operational
Celo - CELO Operational
Chainlink - LINK Operational
Chiliz - CHZ Operational
Chromia - CHR Operational
Compound - COMP Operational
Cosmos - ATOM Operational
Curve DAO Token - CRV Operational
Dai - DAI Operational
Dash - DASH Operational
Decentraland - MANA Operational
Dogecoin - DOGE Operational
dYdX - DYDX Operational
Eos - EOS Operational
Ethereum - ETH Operational
Ethereum Classic - ETC Operational
Ethereum Name Service - ENS Operational
Enjin Coin - ENJ Operational
Fantom - FTM Operational
Gala - GALA Operational
The Graph - GRT Operational
Hedera Hashgraph - HBAR Operational
Holo - HOT Operational
Kyber Network Crystal - KNC Operational
Litecoin - LTC Operational
LUNC Operational
Loopring - LRC Operational
Maker - MKR Operational
Mask Network - MASK Operational
MyNeighborAlice - ALICE Operational
Near - NEAR Operational
OMG Network - OMG Operational
Optimism - OP Operational
PAX Gold - PAXG Operational
Polkadot - DOT Operational
Polygon - MATIC Operational
QCAD Operational
Quant - QNT Operational
Ren - REN Operational
Render Network - RNDR Operational
The Sandbox - SAND Operational
Serum - SRM Operational
Shiba Inu - SHIB Operational
Skale - SKL Operational
Solana - SOL Operational
Stellar - XLM Operational
Storj - STORJ Operational
SushiSwap - SUSHI Operational
Synthetix - SNX Operational
TerraUSD - UST Operational
Tezos - XTZ Operational
UMA - UMA Operational
Uniswap - UNI Operational
USD Coin - USDC Operational
Yearn Finance - YFI Operational
Wrapped Bitcoin - WBTC Operational
Zcash - ZEC Operational
Verifications Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 02:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:15 EST
Scheduled - We will be performing platform maintenance for our USA operations. During this time you will not be able to log in. After completion, full functionality will be reinstated.
Dec 1, 22:12 EST
Dec 1, 2022
Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 01:01 EST
Update - We are continuing to investigate this issue.
Nov 18, 12:21 EST
Update - MATIC withdrawals on the native network have been re-enabled.
Nov 18, 11:49 EST
Update - MATIC withdrawals on the native network have been temporarily disabled. Users are able to move MATIC via the ERC-20 network.
Nov 14, 23:51 EST
Investigating - USDC funding and withdrawals on the Solana network have been temporarily disabled. Users are able to move USDC via other networks.
Nov 9, 12:07 EST
Nov 29, 2022
Resolved - This incident has been resolved.
Nov 29, 20:10 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 17:35 EST
Investigating - e-Transfer withdrawals have temporarily been disabled while we investigate an outage with our payment processor. Users are able to use other fiat or crypto transfer options during this time.
Nov 29, 17:05 EST
Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 20:16 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 19:46 EST
Scheduled - Crypto withdrawals will be undergoing a short maintenance period at 8 PM ET tonight. No service outages or delays are expected to occur.
Nov 28, 14:29 EST
Nov 27, 2022
Completed - The scheduled maintenance has been completed.
Nov 27, 08:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:45 EST
Scheduled - As part of maintenance work scheduled by one of our service providers, incoming crypto transfer processing will be delayed for approximately two hours and crypto withdrawals will be unavailable. After the completion of the maintenance, crypto withdrawals will be available and any crypto funded during the time will be processed.
Nov 6, 11:21 EST
Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 17:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 17:25 EST
Investigating - e-Transfer withdrawals have temporarily been disabled while we investigate an outage with our payment processor. Users are able to use other fiat or crypto transfer options if possible during this time.
Nov 22, 17:08 EST
Nov 21, 2022

No incidents reported.

Nov 20, 2022
Resolved - This incident has been resolved.
Nov 20, 18:58 EST
Identified - The issue has been identified and a fix is being implemented by our wallet partner.
Nov 20, 16:46 EST
Update - Our wallet partner is actively investigating the issues with transactions and balance updates on BTC blockchain.
Nov 20, 15:12 EST
Investigating - BTC withdrawals have been temporarily disabled while our wallet partner is investigating increased error rates for BTC withdrawals. Failed withdrawals will be automatically reversed.
Nov 20, 14:37 EST
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 11:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:45 EST
Scheduled - We will be performing maintenance on limit orders. Prior to maintenance, open limit orders will be canceled. During the maintenance period, it will not be possible to create new limit orders. After the completion of maintenance, limit orders can be created, and canceled orders can be recreated.
Nov 16, 14:01 EST